Billing
Billing covers cloud only. Self-host has no subscription; see Self-Host.
Cloud Engram bills via Paddle (our Merchant of Record). That means your payment goes to Paddle, who handles taxes/VAT and remits to us. You see Paddle on your card statement.
Pages in this section
Section titled “Pages in this section”- Tiers: Free, Starter, Pro, and what each unlocks
- Upgrade & Downgrade: how changes apply, proration, and what happens to data
- Refund & Cancel: refund policy and how to cancel