Billing

Billing covers cloud only. Self-host has no subscription — see Self-Host.

Cloud Engram bills via Paddle (our Merchant of Record). That means your payment goes to Paddle, who handles taxes/VAT and remits to us. You see Paddle on your card statement.

Pages in this section

• Tiers — Free, Starter, Pro — what each unlocks
• Upgrade & Downgrade — how changes apply, proration, what happens to data
• Refund & Cancel — refund policy, how to cancel