Refund & Cancel

Cancelling

In Settings → Billing → Cancel subscription. Cancellation is effective at the end of the current billing period — you keep paid features until then.

Refund policy

Engram’s refund policy is reproduced in full on the marketing site refund page and is the canonical source. Short version:

• Within 30 days of first payment — full refund on request, no questions
• After 30 days — refunds at our discretion; usually granted for service issues, declined for buyer’s remorse
• Annual plans — pro-rata refund on the unused portion

To request a refund, email support@engram.page with your account email and the charge you want refunded.

What happens to your data after cancellation

After cancellation:

1. Grace period (30 days post-cancel) — your vault stays intact and reachable. Resubscribe and pick up exactly where you left off.
2. Soft-delete (day 30 → day 60) — vault is marked for deletion but data is retained. An admin can restore via the mix engram.users.undelete task during this window.
3. Hard-delete (after day 60) — data is removed from active storage. Backup snapshots eventually age out as well.

If you cancel and change your mind during the grace period, just resubscribe in the web app and your vault is back exactly as you left it.

Recovering after auto-delete

Once data is hard-deleted (after day 60), it is not recoverable — backup snapshots age out and there’s no self-serve recovery. If you’re still inside the soft-delete window (days 30–60), email support@engram.page and we’ll undelete on a best-effort basis. After hard-delete, you can re-signup with the same email (Clerk identity persists) and start a new vault.

What we never delete during a tier change

Cancellation and tier downgrade are different actions. Downgrading to Free never triggers deletion. Only an explicit cancellation starts the deletion clock.