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Engram Docs

Upgrade & Downgrade

How to change tier

Section titled “How to change tier”

In the web app: Settings → Billing. Pick the tier you want. Paddle handles the checkout flow. The change applies immediately for upgrades and at end-of-period for downgrades.

Upgrades

Section titled “Upgrades”
  • Effective immediately
  • Paddle prorates the new tier against the remaining period
  • New caps unlock right away
  • Card is charged the prorated difference at checkout

Downgrades

Section titled “Downgrades”
  • Effective at the end of the current billing period (not immediately)
  • No proration — you stay on the higher tier for the time you already paid for
  • Auto-renew bills at the new lower rate at period end

Data implications when downgrading

Section titled “Data implications when downgrading”

If your usage exceeds the lower tier’s caps, Engram handles it gracefully — nothing is deleted automatically. Specifically:

  • Vault still syncs — sync continues to work even over the cap
  • Read access stays open — you can always read your existing data
  • New writes may be limited — once over cap, the next write may fail with a friendly error pointing you to either trim down or re-upgrade

There is no silent data loss. The downgrade enforces caps on new writes only — once you’re over the new tier’s cap, the next write fails with HTTP 402 quota_exceeded and the client surfaces a friendly prompt. Existing notes stay readable. You have a 30-day grace window to either trim down or re-upgrade; after 30 days over-quota data moves to a read-only restricted state. Hard-delete does not apply to tier changes — only cancellation triggers deletion.

What survives a tier change

Section titled “What survives a tier change”
  • All notes, attachments, vault structure
  • MCP OAuth tokens — the mcp scope is the same across tiers, so existing connectors keep working without re-auth
  • Search index
  • Sync state

What changes

Section titled “What changes”
  • Storage and write caps — once over the lower tier’s cap, see the “Data implications” section above
  • Embedding priority — moves you to the new tier’s queue depth

Cancel vs downgrade

Section titled “Cancel vs downgrade”
  • Downgrade to Free keeps your account active and your vault reachable
  • Cancel deletes your subscription record. Engram keeps the vault intact for a 30-day grace period, then soft-deletes (recoverable by admin until day 60), then hard-deletes after day 60. See Refund & Cancel for the full timeline.

If you’re not sure, downgrade to Free first. You can always cancel later.